INUI LTD Reviews

4.9 Rating 239 Reviews

100 %

of reviewers recommend INUI LTD

4.9

Based on 239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01509266355

Email:

martin@inui.co.uk

Location:

Unit 4 Beaumont Court Prince William Road Loughborough
Loughborough
LE11 5DA

Write Your review

Tell us how INUI LTD made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

INUI LTD 5 star review on 27th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products at Inui are second to none! The customer service were on hand to explain everything I needed to know about the products before making a purchase, and I will undoubtedly be a returning customer.”

Helpful Report

“We have purchased the first phase of a full factory lighting replacement and can comfortably say that dealing with INUI has been a very easy process. Any deviants from the original process was advised and dealt with straight away. Will be glad to re-use and recommend INUI.”

Helpful Report

Duncan, thank you for your review and your comments are most welcoming to know we are getting things right. If you need any help in the future please do feel free to contact the team so that we can continue along the same lines for you.

“Excellent advice when we needed help. nothing seemed too much trouble”

Helpful Report

Stephen, thank you for taking the time to write your review and were pleased that your happy with our service and hope that you are equally as satisfied with the products once you have had time to evaluate them.

“All the help received was very professional yet the only thing that let you down was the quote being sent by email The email was put into the juke box which may mean that your mailing address has some elements that Hotmail or others may not like these elements Only that I phoned did we.do business which may mean loss of business for you with other clients All other aspects good”

Helpful Report

Thank you for your feedback David, we have listened to your comments with regards to the quote and it being in email format. This has been rectified and quotes are now in an official PDF format unless speed is of the essence in which case sometimes an email is all that is required when customers on using there portable mobile products but we fully agree with your comments. Thank you for your custom and we hope we can help you again in the near future.

“Having spent endless hours trying to get the right product and design from others suppliers this company got it right for us first time in both design and product specification. The customer service seemed to go that extra mile and nothing seemed to much trouble. The design team got the RELUX plots stop on and our client were very impressed. We were kept fully updated from the moment the order was placed to the point of delivery. Well done the team at INUI you seem to have got your customer service and relationship towards your customers just right, shame a few other companies don't take a leaf out of your book. We be using you for all our future orders. Thanks Mr P Wayte-Mcpherson”

Helpful Report

Thank you for your rewire Paul and we are glad to see that you are getting the service we endeavour to provide each and every time. We look forward to you shopping with us again in the near future.

“It isn't mentioned on your website that the items we ordered are a made to order product, so I wasn't aware the lead time would be 4 weeks. Also, once the goods arrived, there was no delivery note with them.”

Helpful Report

Were sorry that it was not fully explained to you that this product is a made to order item only. It has been checked and your order was delivered to you from the date of order in 19 working days. All our products are on a working day delivery time. With regards to the delivery note, this was placed on your products and our courier will not take the items form us unless there is one on it. Once this leaves us however, any documentation that comes off during transit with the couriers is totally out of our control so again we are sorry if this was not on the package. You did get an email telling you that the items were being shipped from are automated system which is on file should you need proof of shipping. Your points are noted and we will try to do better.

“Over the last two years we have installed over 400 of the fittings for our clients. They are great, very wide spread of light, good dimmability and aesthetically pleasing.”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products

“Very pleased with my order. A very professional , helpful and friendly company. Many thanks to Martin and the rest of his team”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service we provided for you and hope you shop with us again in the future.

“Customer service excellent. I would use again anytime.”

Helpful Report

We look forward to you shopping with us again

“I have bought a few of the high bay led lights from Inui over the last few months for use in farm buildings. The products are really good, and well made. The service from the company is also really good. My only reserve is the products take a while to arrive after order, as they don't seem to carry much stock. That said they are worth the wait!”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service we provided for you and hope you shop with us again in the future. We take on board your comments about the lead time and we will try to do better next time.

“Highly recommended - needed help on my spec and Inuit gave me a solution. Many thanks...”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service we provided for you and hope you shop with us again in the future.

“Knowledgeable, helpful and efficient - great”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service we provided for you.

“Quick response, swift delivery, product as described. Recomend this supplier.”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service.

“Purchased an LED Street lamp to trial, satisfied with the product and ordered another five. They arrived the following day, excellent service! Thank you INUI”

Helpful Report

“Very Good quick and pain free delivery kept well informed about products thank you”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service we provided for you and hope you shop with us again in the future.

“Very helpful advice and help from Inui. We have replaced some old T5 & T8 florescent tubes in the office and best of all in several workstations in our laboratory where the new lighting is brilliant. The light units are really neat, light weight and easy to fit as well as saving on running costs which should be less than a third of the previous set up.”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and and hope you shop with us again in the future.

“I found the company very helpful, great advice which enabled me to make a informed purchase. Highly recommended. Thank you Martin and the team”

Helpful Report

“Good company and product, all queries were answered to a satisfactory standard on the telephone and the goods arrived a few days earlier than promised. Very satisfied with the service. Martin.”

Helpful Report

Your comments are much appreciated and we hope you shop with us again in the future.

“We have delt with INUI for a few years now and always found them very helpful and if a problem crops up its sorted and in todays world this is what it is all about .....service. Deliveries to the north of Scotland is 2days as quoted and the packaging for a expensive product is good.”

Helpful Report

Thank you for your comments are we are pleased that you are happy with our products and service we provided for you and hope you shop with us again in the future.

“A very good company to deal with. Great customer service. Thank you.”

Helpful Report

INUI LTD is rated 4.9 based on 239 reviews